Free EXPRESS Shipping on all orders over $79 Australia wide

FAQ

FREQUENTLY ASKED QUESTIONS

Shipping

All orders placed before 2pm (and sometimes later) are usually shipped that afternoon via Australia Post.  On weekends and Public Holidays your order will ship on the next business day. 

Our Express Post Shipping (included free for all orders over $79 within Australia) will arrive next day for 80% of Australian addresses. To view which post codes are eligible for next day delivery please see further down the page. Parcel Post delivery can take between 3 - 6 business days to arrive. Our letter post option can take 3 - 7 business days to arrive.

Thin items such as Traveler's Notebook inserts and pen refills can ship as letters in small quantities for $3 Australia Wide. This is the most economical shipping method but does not include a tracking number. If your item is eligible for letter post you will see this option at checkout.

Parcel Post, Express Post, our Free Express Post Shipping for orders over $79 as well as Internationally shipped orders will receive a tracking number via email which includes a link to track your order once your order has shipped. Tracking numbers are usually sent in the afternoon. 

Absolutely, we ship worldwide. You can calculate international shipping costs by clicking edit  your Cart and using the shipping calculator or during the checkout process. We offer free International shipping to New Zealand on orders over $100 AUD.

Brisbane: 4000 - 4209

Gold Coast: 4210 - 4299, 2484 - 2490, 9726, 9728 - 9729

Goodna/Booval/Ipswich/Boonah/Lockyer Valley: 4300 - 4349

Toowoomba area: 4350 - 4383, 4385 - 4428, 4486 - 4487, 4494 - 4498, 4602 - 4618

Strathpine/Caboolture/Sunshine Coast: 4500 - 4601

Maryborough City: 4650

Hervey Bay City: 4655

Bundaberg City: 4670

Sydney and suburbs: 1000 - 1404, 1411 - 1920, 2000 - 2249, 2555 - 2574, 2740 - 2786

Gosford Region: 2250 - 2263

Newcastle: 2264 - 2310

Wollongong Area: 2500 - 2530

Melbourne and suburbs: 3000 - 3210, 3335 - 3338, 3340, 3427 - 3429, 3750, 3755, 3757, 3765-3767, 3782, 3785 - 3796, 3800 - 3810, 3910 - 3915, 3930 - 3934, 3975 - 3977, 8000 - 8899

Geelong and suburbs: 3211 - 3220

Ballarat: 3350, 3353 - 3356

Bendigo: 3550, 3552 - 3556

Shepparton/Mooroopna/Kialla: 3629 - 3632

Seymour: 3660 - 3661

Latrobe Valley: 3825, 3840 - 3844

Canberra: 0200 - 0250, 2600 - 2639, 2900 - 2920

Adelaide: 5000 - 5199, 5800 - 5999

Perth: 6000 - 6005; 6800 - 6899

Hobart area: 7000 - 7019, 7050 - 7053, 7055, 7172, 7892

Launceston: 7248 - 7325

Postcode not listed above? You'll still get fastest possible delivery. Usually 2- 3 business days.

We ship to street addresses, business addresses, post boxes and if you sign up for a free MyPost account with Australia Post we can ship directly to a Post Office for you to collect or a convenient 24/7 Parcel Locker. Visit MyPost for more information.

You can also collect your online order from our store at Shop 3, 1355 Gympie Road, Aspley, QLD, 4034, Australia.

PURCHASES & PAYMENTS

We accept PayPal, Visa, Mastercard, American Express and Afterpay online. For in-store purchases we accept Debit Cards, Visa, Mastercard and American Express.

Here at Bookbinders we are not privy to any of your personal information, just your address and name so that we can send your parcel. If paying by card (Visa, Mastercard or American Express) we use a payment gateway called Shopify Payments. Shopify Payments is certified Level 1 PCI DSS compliant. This means all your data and payment details are secure. We are not privy too or hold any of your personal information. You can be sure that you are safe whilst shopping with us.

You can also use the most trusted worldwide payment method, PayPal to shop with us.

PayPal and Card payments are taken at the time of purchase. Afterpay takes the first of four installments at the time of purchase, and the following three each fortnight until complete.

Afterpay is a convenient new way to shop. Simply select it at checkout and fill in a few basic details. Afterpay breaks up the cost of your order into 4 installments paid fortnightly, with no interest or fees if payments are made on time. Best of all your order ships straight away with express post so you can enjoy it now. Afterpay is available for orders over $139 and is only available within Australia. For more information visit our information page.

Returns & Refunds

If you would like to return your item due to a change of mind, it must be returned new, in it's original packaging and within 30 days of your purchase. Please contact us via the contact page prior to returning your item and quote your Order Number.

Of course, our refund policy is fairly standard. If an item is damaged, not as described or faulty we will refund the purchase back into the account used when ordering. We do require you to contact us within 30 days of purchase and with your Order Number to be eligible for a refund.

Monograms

We can monogram many notebooks such as the Traveler's Notebooks and Hugo Boss notebooks. For the full list of available items please visit the Monogram collection.

We ask that you please allow 1 - 2 business days for us to complete your monogram. Generally it's done same day but during peak times we may need a little longer. If you need one completed urgently, please contact us so we can help.

We can Hot Stamp up to 4 letters, with your choice of dot points, small diamonds or spaces between each letter. We offer a range of different foiling options such as blind (no foil), gold, silver, red, green, orange and brown.

Absolutely, all monograms are done in the Bookbinders store so visit us in person and we will gladly monogram your Bookbinders purchase for you.

The fee for monograms is $15 AUD.

Shipping Rates
Free Express Shipping on orders over
$79 in Australia
Free Standard International Shipping on orders over
$100 to New Zealand
Letter Post
Some thin items like notebooks can ship as letters in quantities of 1 or 2 for just $3
(within Australia)
Low Rates
Parcels with tracking numbers from just $7.75 Australia wide
Need 24/7 Parcel Collection?
See Aus Post Parcel Lockers to find out more about this free service.