Got a question? We've listed some of the most commonly asked questions below. If we haven't answered yours please head to our Contact page and we'll get back to you as fast as we can.

Shipping

• How long till my order is shipped?

All orders placed before 2pm (and sometimes later) are generally shipped that afternoon via Australia Post.  On weekends and Public Holidays your order will ship on the next business day.  You can choose from standard shipping or express shipping.   Depending on your location express shipping will usually arrive next day. Free shipping is via standard shipping.  If you need your order urgently or by a specific date or it's a gift for something coming up soon we encourage you to let us know via email or just a message on your order so we can make sure everything goes smoothly.  We are here to help.

• Do you ship internationally? 

        Yes we do.  We ship via Australia Post International Pack and Track and you will receive a tracking number to check on your order's progress.  

•  How will my order be sent?

All orders are sent with Australia Post, you will be given a selection of different shipping methods during checkout depending on what you order.   For example, many smaller products can ship by letter post for just $3, standard shipping and express shipping are available and orders over $75 ship for free via standard shipping.

• How can I track my order?

We will email you a tracking number that you can use on the Australia Post site to track your parcel. If letter post is available on your purchase and you choose that option, then unfortunately we cannot provide a tracking code for that purchase.

•  How is shipping calculated?

We use real-time shipping from Australia post. This means that at the time of checkout the product's dimensions and weight are sent to Australia Post who then return the cost of shipping. This means you're getting the very latest and best price possible. Smaller items such as up to 2 Midori refills can be sent via letter post for just $3 making refill purchases more affordable (there is no tracking available on letter post though). And, of course, orders over $75 are free within Australia and over $100 are free to New Zealand. 

• My purchase is a gift, can you send it direct to the recipient? 

Absolutely, a lot of our products make great gifts. Please leave a note in the notes section of your shopping cart stating that it is a gift and we will leave out the printed receipt we usually include. If the item needs to arrive by a certain date, include those details so we can keep an eye on your parcel to make sure it arrives in time. And lastly, don't forget to include your address as the billing, and your friends as the shipping.

•  What should I do if I think my delivery has gone missing? 

Purchases and Payment

• Which payment methods can I use?

We accept Visa, MasterCard, American Express and PayPal. Visa, MasterCard and Amex payments are processed through Shopify Payments to protect your details. Choosing PayPal will direct you to the PayPal site to make your payment and then redirect you back to us once finished. Lay-Buy is also an option (please see below)

• Who handles my payment information?

• When will you take my payment?

All payments are taken at the time of purchase.

Refunds and Returns

• Do you offer refunds

Of course, our refund policy is fairly standard. If an item is faulty, damaged or not as described we will refund that item. All refunds are returned to the account that was used to purchase the item initially. However we do require you to contact us within 30 days of purchase to receive a refund.

• Do you allow returns?

If you wish to return an item because of a change of heart it must be returned to us within 30 days, be unused and in it's original packaging and condition.

 *Please contact us via the Contact page regarding all refunds and returns. 

Suggestions

• What if you don't have what I am after?

Please let us know, we are always looking to expand our range and we would love your feedback and suggestions.

Bookbinding Services & Personalisation

• Do you provide restoration services?

Unfortunately no. However we do encourage you to contact us as we can point you in the direction of someone who can help with this type of work.

• Do you do custom work?

As our main focus is producing our own products we consider Custom work on a case by case basis depending on a number of factors. We do encourage you to contact us and if we can't help you at this time we certainly can point you in the direction of someone who can.

• Can I get my item personalised?

We are working towards offering personalisation and we will update the website when these options are available.

• How long have you been established?

The idea for the Bookbinders brand and online store for the public was conceived in early 2013, but as two generations of Bookbinders we have been working in the trade industry for over 25 years.